Customer Care

When customer satisfaction equals profitability

, Customer Care
, Customer Care
, Customer Care

Deliver your
promised IT

ServiceNav Customer Care is the solution to your problems of client support and monitoring of profitability of service contracts.

This module is composed of a back office based on Sage CRMcoupled with a web interface within ServiceNav monitoring - Coservit supervision solution, accessible by your technicians and your customers.

The solution meets the needs of our customers with the aim ofimprovement in service quality andincrease in productivity.

I'm a manager

I'm a manager

Managing the profitability of my service contracts. Tracking the history of support requests and the activity of my technicians. Monitoring the rate of compliance with my service commitments (IWM/RBM). Follow-up of customer satisfaction on requests, via surveys. View support and supervision metrics in a unified dashboard. Management of the schedules of itinerant technicians, display of planned interventions on a single screen.

I'm a sedentary technician

I'm a sedentary technician

Creation, consultation and processing of requests for assistance. Consultation of detailed customer information. To increase my efficiency I appreciate the management rules and controls in place.

I'm an itinerant technician

I'm an itinerant technician

Consultation of the schedule, the history of requests and information on technical actions. Edition of the intervention vouchers on site, for signature, electronic or not, by my client. Exchange with customers and sharing of documents within an application. Provision of an iOS/android mobile application on smartphone, allowing real-time capture and editing of requests and related actions.

I am a Client

I am a Client

Submission and follow-up of requests for assistance, and attachment of attachments. Exchange with my service provider within a support request. Provision of a mobile application on ios/android smartphone allowing a follow-up of the requests at any time.

Supervise your services simply!

Application

Server

Virtualization

Network

Storage

Connected objects

Multi-Cloud

See ServiceNav
at action

To fully appreciate all the power and simplicity of ServiceNav Customer Care, there's nothing better than seeing it in action. Contact us for a demonstration and we'll show you how ServiceNav Customer Care can be quickly put to work for your organisation.
, Customer Care

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[COVID - 19 ] - TELEWORKING, TARGET AVAILABILITY 100% !

While the epidemic lasts, ensure the availability and performance of your IT services for teleworking, with ServiceNav!

Following the government's call to mobilize to help businesses overcome the current health and economic context, we help you, free of charge, to ensure the complete monitoring of your teleworking environments: VPN, VDI, Teams, Skype Enterprise, Citrix... Objectives: collection, availability and usage indicators, dashboards to support your communication.
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