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Adapting templates: creating a unitary service model

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Need some help?

To create a unit service template :

  • Positioning at the highest level of the company and site tree structure, so that the entire tree structure benefits from it.
  • Navigate in Configuration > Services > Models
  • Click on Add
  • Fill in the fields indicated in the table below; leave the other fields unchanged
  • Click on Validate
Name The name of the unit service model. Take a unique name to facilitate the selection of the model then
Criticity The business criticality of the model. Used to filter at the dashboard and report level.
Category The reporting category of the template. Used to filter at the dashboard and report level.
BI Category The category of the model used in performance analysis reports.
Inventory Allows to associate an inventory data to the service model: this data is reported in the reports that associate inventory data and supervision data.
Default availability rate of a service created from the template
Period of availability Default availability period of a service created from the template
Default check period for a service created from the template
Default check interval for a service created from the template. This interval is expressed in minutes.
Select the associated command
Description The model description: this will be visible in the detail sheet of any service created from the model.

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