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Mobile Application: Unit Service Sheet

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Thanks to the mobile application, it is possible to access the file of a unit service supervised by Service Nav and retrieve essential information about the equipment.

Access to the file Unit service

There are several ways to access the Unit Service record:

  • Via the Equipment sheet
  • Via the Company card and the menu " Unit services ".

Elements of the Unit Service Sheet

s elements of the plug On the upper part, it is possible to find :

- The name, type (logo) and category of the Unit Service

- The status

- The duration of the last status change (here 1 day)

- Any information on an open ticket or a payment made

- Information on the last check performed (Date and time, result)

The central menu allows several actions:

Windows Photo Viewer

1) Start an immediate check

2) Acknowledge

3) Open a ticket

The lower part displays the metrics of the service over the last 24 hours. To load them, press the "Load Data" button.

 

Acquiring a unit service

For all unit services that are on alert, not already paid for and have no open tickets, it is possible to pay for the alert.

To do this, use button (2) in the equipment menu bar. pay for a unitary service

service record It is then possible to indicate a note on the reasons for the acquittal and to validate the acquittal.

The unit service record contains the information from the acknowledgement and it is impossible to acknowledge again (as long as the unit service is not returned to normal and then back on alert).

Open a ticket

This functionality requires a link with a ticketing tool. Depending on the tool, some functionalities may not be activated.

For all unit services that are on alert, not already paid and have no open ticket, it is possible to open a ticket in the ticketing tool.

To do this use button (3) in the equipment menu bar. alert and ticket

Alternates and ticket It is then possible to specify a contact person to assign the ticket, the ticket details and to Create ticket.

The unit service record contains the information from the ticket and it is impossible to pay again or open a ticket (as long as the service is not returned to a normal state and then back on alert and the ticket is not closed).

The opening of a ticket, carries out the automatic acquittal of the equipment.

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Mobile Application: Notifications

Mobile Application: Equipment Sheet

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