Documentations

Mobile Application: Equipment Sheet

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Thanks to the mobile application, it is possible to access the file of an equipment supervised by Service Nav and retrieve the essential information of the equipment.

Access to the Equipment sheet

There are several ways to access the Equipment file:

  • Via the search " Equipment " (See documentation)
  • Via the dashboard if the equipment has an anomaly.
  • Via the Company page and the "Equipment" menu

Elements of the Equipment Sheet

Mobile Application ServiceNav On the upper part, it is possible to find :

- Equipment status, equipment type (logo), equipment name and company name

- The most critical status and the number of unit services involved. Is suffixed with a "+" if other unit services of a lower error level exist for this equipment.

- Duration of the last status change (here 48 seconds)

- Any information on an open ticket or a payment made (here ticket 71-16924, pay on 26/05 at 10:17 am).

- Information on the last check performed (Date and time, result)

 

The central menu allows several actions:

ServiceNav Mobile Application Menu

1) Start an immediate check

2) Acknowledge

3) Open a ticket

 

The lower part displays the unit services of the equipment with their status

The following information is displayed:

- Name and Category

- Information if a ticket is open for this unit service

- Status of unit service and its duration

 

 

Acquiring equipment

For all equipment that is on alert, not already acknowledged and has no open ticket, it is possible to acknowledge the alert.

To do this, use button (2) in the equipment menu bar. ServiceNav Mobile Application Menu

Mobile Application ServiceNav It is then possible to indicate a note on the reasons for the acquittal and to validate the acquittal.

 

The equipment record contains the information from the acknowledgement and it is impossible to acknowledge again (as long as the equipment is not returned to a normal state and then back on alert).

 

 

 

 

 

Open a ticket

This functionality requires a link with a ticketing tool. Depending on the tool, some functionalities may not be activated.

For all equipment that is on alert, not already paid for and has no open ticket, it is possible to open a ticket in the ticketing tool.

To do this use button (3) in the equipment menu bar. ServiceNav Mobile Application Menu

Mobile Application ServiceNav Ticket It is then possible to specify a contact person to assign the ticket, the ticket details and to Create ticket.

The equipment file contains the information from the ticket and it is impossible to pay again or open a ticket (as long as the equipment is not returned to normal and then back on alert and the ticket is not closed).

 

The opening of a ticket, carries out the automatic acquittal of the equipment.

This may also be of interest to you

Mobile Application: Use Cases

Mobile Application: Notifications

Mobile Application: Unit Service Sheet

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