Documentations

Inventory - GLPI integration

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Objectives of integration

  • Creation and synchronization of tickets from supervision

Validated versions

  • GLPI version 9.1
  • GLPI version 9.1.1
  • GLPI version 9.1.2
  • GLPI version 9.1.6

Operation - mapping

La première colonne du tableau définit le champ du matériel dans l’inventaire Coservit
La seconde colonne du tableau définit le champ du matériel dans GLPI

ServiceNav – Inventaire GLPI
Intitulé Ordinateur > Nom

Contrat > Nom (1)

Matériel > Type Ordinateur > Type
Matériel > Constructeur Ordinateur > Fabricant
Matériel > Numéro de série Ordinateur > Numéro de série
Logiciels > Système d’exploitation Système d’exploitation > Nom
Logiciels > Licence Système d’exploitation > Product ID
Date de l’import Contrat > Date de début (1)
Parc > Contrat de Service > Date de fin de service Contrat > Durée initiale du contrat (Calcul) (1)

(1) Si création du contrat à la synchro. C’est à dire si un contrat n’est pas séléctionné.

Parameterization

GLPI

In the menu GLPI, Configuration > general > API An API and a token must be generated and the option "Activate the connection with identifiers" must be activated.

Il faut également avoir un login et un mot de passe GLPI d’un utilisateur de profil super-admin.


 

Allow access from the IP address of the ServiceNav Platform (SNP) server.

 

Create a sub-entity under Root Entity

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Using the inventory function

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