Hexis

Hexis has chosen Coservit's ServiceNav monitoring solution

The Context

Hexis has chosen Coservit's ServiceNav monitoring solution

Since its creation in 1989, Hexis has successfully defended its position as the French leader in marking and digital printing supports in the face of international competition. Hexis is a major player in the market for the production and adhesion of films for visual communication, customization and surface protection.

 

Olivier Couesnon, Systems and Networks Director at Hexis, looks back on the choice of ServiceNav to oversee his company's IT infrastructure and services and tells us about his collaboration with Coservit.

With ServiceNav, Hexis was able to optimize the supervision of its infrastructures

The problem

Before joining Hexis as Systems and Networks Administrator in January 2015, Olivier Couesnon worked at RDI (now Spie ICS) in the Support and Supervision department, where he deployed the ServiceNav solution.

When he arrived at Hexis, Olivier Couesnon noticed that no supervision solution was in place, forcing the teams to deal with incidents and malfunctions without any visibility. He decided to deploy a supervision solution. "We launched a consultation and audited several solutions on the market, ServiceNav was one of them with PRTG and RG Systèmes," he points out.

Business challenges

"Our need was for server monitoring. We very quickly understood that the solution proposed by Coservit would meet our expectations much better.

The RG Systèmes product is very much focused on the client side, almost to the detriment of the server and systems side. For example, we would not have been able to supervise our storage bays, our backups or the state of health of the VCenter (number of snapshots, age etc). Service models do not exist at RG, which also influenced our choice. As well as the notion of parent-child relationship. This parameter is essential for us in order not to be drowned in alerts.

As for PRTG, the solution was on the network side and the handling seemed more complicated.

We also wanted to start with an easy to use solution. ServiceNav proved to be the easiest to deploy and, above all, the simplest to maintain and administer. Thanks to its very intuitive interface, in just a few clicks we can add equipment, customize it and have well-defined templates. Bringing the solution to life on a daily basis is as important as the implementation. It is a strong and differentiating point that weighed in the choice of the solution. »

Why ServiceNav?

The Answer

ServiceNav has been deployed for over 2 years. The Hexis IT team has gained in quality of work and services for all the users of the company. Thanks to customizable alerts, incidents are handled before a blockage occurs. "We needed a solution that would allow us to identify problems quickly. Our users are satisfied because we have reduced the rate of visible failures. The user experience measurement is now an indispensable element. At the IT department level, we work much more serenely, we are no longer in a permanent state of emergency. »

The benefits

Coservit: a partner that listens to its customers

The other important point for Olivier Couesnon in the choice of his supervision solution was the quality of the commercial and technical relationship with the service provider. Thanks to dedicated contacts at Coservit, Hexis is supported on a daily basis, whether it is to develop the solution or to meet a training need for example.

"Our sales contact at Coservit doesn't just sell, we benefit from a real accompaniment and all his listening skills. She understands our needs and expectations in terms of prices and products. This commercial relationship is highly appreciated internally".

"We have expressed specific requests: new functionalities, new plugins in advance of phase on certain issues, ... The support teams are reactive, we have seen that in some cases we could influence the development of the solution. At Coservit, the customer relationship is very important, it's very appreciable".

Today, Hexis supervises 153 pieces of equipment, including some 60 servers, spread over 8 sites in France and Europe.

We are happy with the ServiceNav choice. The solution is evolving with our needs and we want it to continue to do so.

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