AIOps monitoring platforms combine multiple data sources, big data architecture and machine learning, unified interface, to provide a unique experience for users of IT production and consumers of IT services.
The development of ServiceNav is part of this revolution and aims to provide its Customers with the latest technological innovations, to which it contributes.
Designed for the SaaS monitoring
in a multi-client, multi-site context
Right from the start of development -2007-, the ServiceNav product was designed for SaaS monitoring in a multi-client, multi-site context, around simple principles: minimizing data volumes on the Internet to reserve bandwidth (rare at that time) for production flows, no compromise on security, making data collection reliable, data model that makes the product easy to learn and at the same time sticking to the reality of networks, quick and easy deployment and use. The architecture of the platform is based on its principles: ServiceNav Box collectors as close as possible to the objects to be supervised, wherever they are on the Internet, no incoming data flows, inter-component communication bus, data exchange resumption in the event of a flow interruption, integrated fleet updates, deployment of a ServiceNav Box in less than 15 minutes, supervision configuration without Nagios knowledge or the need for Linux expertise.
The ServiceNav software architecture provides the foundation for a monitoring platform of rising generation
As a member of the steering committee of the Minalogic competitiveness cluster, Coservit actively participates in events and actions to develop regional innovation. In this context, Coservit strives to bring together the teams of the Grenoble IT Laboratory with the R&D teams of leading manufacturers in the field of Big data analytics (Salesforce, HP Innovation Center, LIG, ...). To this end, Coservit is leading an ambitious collaborative project, Smart Support Center The company has been awarded the Minalogic label and benefits from the single interministerial fund (FUI). As a result of this success, which led to the creation of more than twenty jobs, the ServiceNav software architecture lays the foundations for a new-generation monitoring platform: multi-source collection, automatic discovery of the objects to be monitored, horizontal and vertical scalability to absorb, process in real time and store massive volumes of data.
The possibilities of the Dataviz module of ServiceNav are limitless.
Communicating and restoring its know-how in the simplest of ways: the data contains relevant and valuable information for communication on the performance and availability of the information system, as well as for steering its future development. As early as 2017, we wanted to revolutionize the way this information is produced and shared. The possibilities of ServiceNav's Dataviz module are limitless, and go beyond the dissemination of technical information to venture into business dashboards, the monitoring of processes at the heart of your organisation. The innovation focuses on ergonomics and simplicity of design and distribution.
AIOps combines theAI and the Bigdata to automate incident detection and resolution.
The high availability of information systems requires high-performance supervision tools. The growth of connected objects and the increasing complexity of digital environments are challenging traditional IT department tools. To respond to these challenges, our project aims to develop a new generation of "AIOps" software, formalized by Gartner. AIOps combines AI and Bigdata to automate incident detection and resolution. Currently, 50% detections are not relevant, structurally altering the performance of support teams. On a large scale, the stakes are colossal. In 2019, Gartner sees an increase of 25% of customer requests on AIOps. This technology applies to many fields: Industry of the Future, mobility, health. We first target our respective historical markets: IT outsourcing companies and 4.0 industries.
The injection of critical analytical components into the ServiceNav architecture is already a reality with the status prediction functionality. The challenge? Detecting weak signals before alerts appear. Therefore, to process these potential alerts at the right time: during the day, mobilizing the right resources when available, minimizing the costs and disorganization associated with working outside of working hours.
At the same time, Coservit is initiating the R&D project BOOSTER 2018 (Smart Incident Detection Project). This collaborative project aims to halve the volume of false alarms, thereby improving the productivity of Service Centres. This project leads to the design and experimentation, in a representative environment, of new Bigdata implementations for the massive processing of new algorithms. In a context of convergence of connected objects, the complementarity of the partners allows prototyping a central platform of Artificial Intelligence to start a new generation of supervision solutions in a SaaS model and on a large scale. In addition to advancing the science of Artificial Intelligence and massive data processing, for which the regional ecosystem is already recognized, the techniques developed enable ServiceNav to differentiate its product offer on its market.