Integration & API

your supervision

To take full advantage of ServiceNav's value proposition, we offer multiple integration scenarios.

, Integration & API
, Integration & API

Deliver your
promised IT

Your IT Ops processes must be fluid, fast, and adapted to your business. In the same way, a modern supervision software must be connected to IT Ops software to ensure the agility of your organization: ITSM, CMDB, communication intranet, customer portal, Business Intelligence solutions. Beyond the technical possibilities of ServiceNav, you benefit from our feedback from the field.

processing of alerts, guaranteeing the traceability of actions

Automatically create an incident ticket in your ITSM software from any dashboard, map or alert displayed in the technical operation. Multiple softwares are supported: ServiceNow, pytheas, easyvista, Isilog IWS, iTop, Glpi ... and new integrations are available on a regular basis.
Access the history of tickets associated with the alerts: this way, you can value in your teams the first of the knowledge bases: your ITSM software.

, Integration & API
, Integration & API

The configuration of your up-to-date supervision, a challenge crucial
for IT Ops

Changes to your IT are frequent, resources are automatically created in response to uncontrolled request cycles, you have implemented DevOps processes ... With the ServiceNav API Web Services, you answer to the crucial issue of a up-to-date supervision : creation, modification and deletion of components. With the help of our consultants and our partners, benefit from production feedbackand buy some time!

ServiceNav is at the service of your communication customer
or internal

With ServiceNav Web links, broadcast the dashboards on any digital medium (company intranet, remote screen), and thus communicate in real time the weather of the services, the state of computer health of a building, a store ...
Display the weather services and associated messages on your organization's intranet, whether it is based on Microsoft Sharepoint, WordPress, Joomla or other. We have developed numerous templates, simplifying and accelerating their implementation.

, Integration & API

your computer operations

You schedule automatic processing on your IT: server shutdown for nightly restarts, hypervisor shutdown as part of energy saving plans, data processing leading to the shutdown of services ... Pilot the maintenances with the ServiceNav API Web Services, thus limiting false positives related to communication failures between teams, measure the availability computer applications as close to reality as possible.

, Integration & API

the collection area

Collection is the fundamental step in the oversight process. Without collection, there is no capacity for monitoring, correlation, measurement. The ServiceNav approach is holistic: control of the service model catalog to guarantee the relevance of the collection, development of generic models to take into account new products quickly and without code, support of Nagios compatible collection programs, collection of data from other monitoring software to support hypervision scenarios.
A need for supervision and specific collection? Let us know your need, and we will develop the relevant model.

the data

The data collected and information produced by ServiceNav is valuable to your business. With the ServiceNav API Web Services, you can inject them into your data warehouses, correlate them, produce reports. Do you want to leverage ServiceNav information with your own business intelligence solution? Do you want to automate the synchronization of monitoring with your CMDB? With the ServiceNav Web Services API, there are no more limits to the realization of your business scenarios ...


Operations Notifications 4 - Operating 2 - Configuring

Using Action Monitoring

Event and notification log

Technical Operation Screen

Define notification policy for unit services

Define a contact group

Maintenance Management

Setting up the notification

Configuring notification contacts

Define the notification policy for an equipment

Use of action models

Control your operation with the dashboards

Use of Set-aside URLs

Setting up an operating dashboard

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While the epidemic lasts, ensure the availability and performance of your IT services for teleworking, with ServiceNav!

Following the government's call to mobilize to help businesses overcome the current health and economic context, we help you, free of charge, to ensure the complete monitoring of your teleworking environments: VPN, VDI, Teams, Skype Enterprise, Citrix... Objectives: collection, availability and usage indicators, dashboards to support your communication.
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