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Open your tickets directly from ServiceNav

2017-04-07_10-48-20
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Fabrice LAMBERT
Team Leader

Need some help?

ServiceNav offers a functionality to open tickets in your ticketeing tool (ITSM) directly from the operation of your supervision!

Objectives

  • Avoid double entry: Acknowledgement in ServiceNav and tickets in ITSM
  • Track in your ITSM all of your customers' incidents
  • Know the time spent by technicians on incidents (entered in ITSM)

Operation

It takes only 2 more clicks than an acknowledgement to open the ticket in your ITSM.

In less than 20 seconds, a ServiceNav alert is transferred to your ticketing tool:

, Open your tickets directly from ServiceNav

You can find all the information on how ticketing integration works at our documentation

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