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Supervision & IoT: the challenge of today's and tomorrow's DIs

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Bruno RICHOUX
Product and Service Director

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The advent of the digital age promises many advances, particularly for industry, health, and the residential and tertiary building sector. But if the digital revolution brings with it its share of advantages, it requires increased monitoring of information systems. Connected objects are sources of new data to be collected, analyzed and monitored to ensure their proper functioning and optimize the user experience as proactively as possible.

The need for comprehensive supervision

The IoT will really change the way some sectors operate. While some connected devices will be produced to integrate seamlessly into existing networks, others will be "home-made" and more complex to interconnect.

With all these different devices, integration becomes a real challenge. It is essential that all connected objects are placed under the same "roof" so that they can be monitored as accurately as possible, with respect to the entire architecture of the computer system. The implementation of a system ofhypervision is indispensable.

The IoT will probably be the biggest challenge that network administrators will have to face since the advent of cloud services and the development of BYOD (Bring your own devices) in enterprises. IT managers will have to be both patient and flexible. to meet the challenge of monitoring a network of connected devices.

New threats to IS security

Hackers are increasingly creative and therefore dangerous for IT departments. Anything with an IP address is susceptible to hacking, and the advent of the Internet of Things broadens the spectrum of threats...making the work of CEDs even more complex.

This is both very exciting and disturbing: with the Internet of Things, it seems to exist, no limit to what can be connected. In terms of supervision, this creates challenges that can be solved by developing new sensors and customized reports. This is particularly interesting in industrial environments, where data extracted from equipment can be used to optimize production processes.

ServiceNav Monitoring, a scalable monitoring software

The IT supervision software ServiceNav Monitoring has been developed on the basis of a scalable architecture in order to meet the challenge that the multiplication of connected objects and their essential supervision. More and more complex systems will be created to detect failures, update and reconfigure themselves automatically. Simulations will be necessary to create efficient systems.

ServiceNav Monitoring's objectives are to reduce the operating and maintenance costs of connected equipment and to provide readable data, via dashboards, to optimise the availability of business processes.

This revolution may be in its infancy, but it is essential to start planning for the future of CEDs today. The integration of connected objects into the existing IT infrastructure must indeed be thought out beforehand. The data collected via these various machines must be added to the central computer system so that it can be processed, displayed in a readable and useful way, and thus become a basis for workers. The supervision of connected objects, such as complex industrial machines, is not so far removed from the supervision of network devices - the main thing is to obtain relevant data that can be analysed and used to achieve an objective (productivity, performance, etc.).

In addition to the need to continue to monitor all devices, virtual machines and cloud-based applications, the IoT has ushered in a new era of supervision (Monitoring 4.0). The amount of data that can and should be monitored is constantly increasing. Due to the heterogeneous nature of objects and applications, the possible existence of which we cannot even imagine today, it will be difficult to have a ready-made solution that covers all possible scenarios.

The application of custom sensors is a solution that many firms are already using. Based on feedback from our customers, we are constantly improving our monitoring software and developing new features so that they are able to monitor each "object" according to their needs and constraints.

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