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Supervision: from IT to IoT

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Fabrice LAMBERT
Team Leader

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Traditionally the market's monitoring solutions are focused on companies' IT infrastructures.

A first movement towards Cloud solutions is taking place for large-scale applications.

Another movement is also underway: the hyper-connection of all the elements of our daily life.

, Supervision: IT to IoT

Obvious elements such as cameras or parking bollards  but also less obvious everyday utilities: light bulbs, thermostats, garbage cans, door opening detectors, escalators ....

These sensors, often by default under the responsibility of the ISD, must operate permanently to provide the necessary associated service: safety, comfort, energy saving, ...

To ensure proper operation, the best way remains the supervision of these new objects connected through their collection platform.

  • Does my camera respond well to Ping?
  • Is the server on which the file is to be stored accessible and does it have sufficient disk space?
  • Is the access door fully functional? When was the last time it was opened and closed if I'm supposed to have an uninterrupted flow?
  • Is the escalator used by thousands of people a day to get to my shopping mall functional?

ServiceNav collects and analyzes information

Information on the correct or incorrect operation of the devices is then available. ServiceNav as a collector will then retrieve the statuses and metrics associated with each of the devices according to the protocols made available by the devices: SNMP, HTTP, REST, API, ...

Once the information has been collected, as is the case today with IT bricks, it is necessary to map the collections to each other in order to display in a simple and understandable way the level of operation of a global service. ServiceNav is thus based on its flagship function: the service weather !
Group several "technical" elements together to create a "functional" view for the user.

The intervention and maintenance teams will then take over to intervene when necessary on the connected objects. They are provided with accurate, reliable and documented information on the problem, integrated into a standard incident or cure workflow thanks to the integration of ServiceNav with the ticketing tools (ITSM).

In conclusion

ServiceNav's Decision Support and Predictive Monitoring solution with its collection and operational layers is ready to take the turn of the century.IoT and ensure that the CIOs and IT managers manage the new business lines that will run around all the connected objects.

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