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The positive impact of probe templates on ServiceNav deployment

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Fabrice LAMBERT
Team Leader

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Using a monitoring tool has become an imperative in many sectors, starting with helpdesk type companies. But in many cases, a simple monitoring system that brings up raw, non-hierarchical data is not enough to make the task of the CIO easier. The supervision software, or rather hypervisionServiceNav stands out in this respect thanks to its personalized dashboards and its weather services updated in real time. They allow data to be processed and prioritized.

In order to facilitate the deployment of this monitoring solution, the following tools have been developed preset probes are at your disposal. With these pre-configured probes, ServiceNav can identify data of interest and knows how to process it and how to report it back to the dashboards.

What is a supervision probe?

Probes, also called plugins, Alert the user of a current malfunction or unavailability of a service.. They also regularly report their values to the ServiceNav platform. They then enable the implementation of predictive maintenance and no longer just corrective maintenance, giving CIOs the freedom to focus on optimizing services and other business applications.

The use of ServiceNav by users, thanks to the dashboards, reports and notifications, will allow them to :

- To react to a breakdown,
- Anticipate breakdowns by analyzing variations in metrics over time (e.g. reduced available disk space).

The role of these plug-ins is to feed back the data collected by the different tools in order to create the dashboards. They allow to order these data and to qualify them after having defined which data must be brought up and how they must be exploited.

With these predefined probes, information from different software solutions and hardware components is qualified. By using ServiceNav's unique repository, it is possible to cross-reference them very easily, which makes it possible to consolidate dashboards with a very wide range of information and to compare them with each other in a relevant way.

Simplified supervision deployment

A probe is a binary executable or script, which runs on the command line and whose arguments determine the value of a flag. Probes usually run via ServiceNav Box (a non-intrusive solution that does not require the installation of an agent on the servers) are pre-established to allow a quick and simple deployment of the monitoring solution. But they can of course be customized. Different choices will be proposed to you. They depend on your particular constraints.

Note that an agent can still be installed for cases where ServiceNav Box cannot be deployed to a customer. However, with this agent, the number of metrics that can be captured is reduced.

The probes are pre-established according to the machines, software, anti-virus and network components that make up your information system. The choices are based on the hardware/software surveyed, the target dashboard and potentially the information reported by other already configured probes that you wish to cross.

With more than 1300 probe templates capturing machine, software and other anti-virus metricsCoservit has developed numerous service models based on default information, aimed at simplifying the creation and implementation of service dashboards and weather. You do not need to develop your own plugins and the compatibility of the probes with many commercial solutions is ensured.

The configuration of your supervision and its deployment are accelerated and simplified as much as possible. The control points are pre-configured, and the configuration is imported from existing tools. Deployment is mass implementation of configuration policies.

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